We aim for the highest quality of service. However, in the unlikely event that you are not 100% satisfied with your purchase, you may request a refund on unworn, undamaged and unused item(s). This excludes all beauty, intimates, earrings, art prints, and made-to-order items.
For hygiene reasons, Beauty and intimated products are non-refundable unless found damaged due to manufacturer fault. Evidence will be required.
You have 14 days after receiving your order to request a return.
Items must be returned in original packaging with included tags/ labels.
Item(s) must be returned to brand within 7 days of refund being approved.
We will only refund the value of the item(s) purchased and not the original delivery charge.
For exchanges, please place a new order for the desired item and request a refund of the unwanted item.
Contact Us: Email admin@untappedcreatives.co.uk to request returns or report any faulty items.
